We are based in the UK and ship globally wherever you are. We use Royal Mail, which means that if you live outside of the UK, the order will be delivered by your national or major postal service. Please note that all merch products (including t-shirts, sweatshirts and stickers) apart from our pins will be produced on demand and fulfilled by our partner company with a number of printing centres across the world. All extra costs for postage of our merch and some other products will be calculated separately during the checkout process.
Our shipping prices are competitive, and we work hard to make sure that you get the best value. Below are our shipping rates and how long it takes on average for our boxes with analogue goods to reach you.
|UK||£3.35||2-3 working days|
|UK – pins only||£1.50||2-3 working days|
|USA & Canada||£7.25||6-7 working days|
|Europe||£4.75||4-6 working days|
|Australia and New Zealand||£6.75||6-7 working days|
|Rest of the world||7.50||8-10 working days|
Last updated: May 15, 2020
Thank you for shopping at Cool Film.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Cool Film Limited, C/O The Accountancy Partnership Twelve Quays House, Egerton Wharf.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Cool Film, accessible from https://coolfilm.co.uk/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. Please, contact us before returning your order. You should send the Goods at the following address:
Cool Film Limited
C/O The Accountancy Partnership
Twelve Quays House,
We cannot be held responsible for Goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]